Shayne Mckinney, and friends.

I just got off the phone with a Dyson customer service rep who made it clear that Dyson was above error and would not change stupid policies regardless if customers complain or not. She apparently has worked for the company for 2 years (she was proud of that like it was a real accomplishment) and told me that asking to talk to a supervisor or higher would be a waste of time because and I Quote "Dyson wouldn't change it's policy because of a customer complaint."

Here is the full story. I needed a vacuum cleaner belt for my DC 17 Animal (greatest vacuum I have ever used) and was trying to use the website to order it. I could find through the mediocre web interface the model of vacuum and the parts list didn't include the belt. Everything else for the vacuum looked like it was there but not the belt. I've ordered aftermarket belts before and they just didn't seem to last so I found the phone number and called customer support.

Now When I call customer support I don't expect great service, I expect to be talking to a low skilled individual who has been working for 7 hours and wants to get off work to smoke a cigarette. Still this moron takes the cake, I tell her my model and that I need the belt and she says that I have to give her the serial number so she can tell me if I can order it. This didn't make sense because the aftermarket ones always worked that I ordered so I questioned this and she told me it was because some of the model couldn't be changed by the home user. That made sense so I told her that I've changed it before no big deal just send me the belt. At this time she became rude and told me no she couldn't without the number. I thought this was absurd and asked politely to speak to a supervisor. She questioned my request and I insisted she had done nothing wrong I just wanted to speak to a supervisor.

After a few minutes on hold she came back and told me that no supervisor was in and questioned me more. I told her I just wanted to express to a manager the idiocy of that policy and try to get someone to send me a belt. (I've changed it before so I know I can change it if they send it to me.) She then made the statement that "Dyson isn't going to change policy because a customer complains. Then to further insult me she said "If you were taking your car into the shop and they wanted the VIN number you wouldn't think that was stupid, It's the same thing." At this point I became very frustrated knowing I buy parts at the part store for my car without a VIN number regularly just by make model, year and engine. I don't remember what I said but she said "Call back when you have your serial number" and hung up the phone on me.

I immediately called back and the next person politely helped me to order a belt without a serial number. and apologized many times for the rudeness of the previous person. I am making this post because if anyone at Dyson has a Google alert they can find this post and fire that idiot my account is under "Jennifer McKinney" comment contact info and I'll call you. Feel free to comment but keep in mind that I love my Dyson Vacuum so don't dog my awesome vacuum. Oh, and Dyson you can talk to me anytime and I'd be happy to help you build a more user friendly website.