Shayne Mckinney, and friends.

I've experienced the same attitude in other Chinese restaurants, and not just in Fort Smith.  Must be something in the fwied wice.

i was so happy when i found this page. I had a aweful experience there in jan. 2008. For every birthday or special occasion we go to shogun. My husband and I also ordered susi to go from there every friday night. We took about 10 people there for my birthday. Just for mine and my husbands it was over 100 dollars=which we planned for. When we got the bill there was a whole other order of a steak meal on it. We told the waitress who got the chef who got the manager who then told us, "well, that was what we made so you have to pay for it. There was a whole table of people there saying what we had and what we ordered. They called us liars and told us they would call the police it we didnt pay for that 20 dollars they had added to the bill. It was so humiliating for them to treat us like that, especially in front of all my friends. We told them how offended we were and told them how much we visited their establishment, the manager just rolled his eyes. I was shocked. I have never in my life been treated so poorly at a restaurant. Every person at my table vowed to never go back, and we spend lots of time at the place we work telling people our experience.

Shayne, we don’t know each other but I’ve stumbled across your blog about Peking Palace/Shogun. I’ve never had a bad experience in there however; I only eat there about three times a year. They do have the best sushi in town. But, I agree with you Shayne, if I or my husband was treated poorly in a restaurant I would not step foot in there again and I would tell all my friends and family about it. That maybe hateful or vindictive or whatever that other guy said. The fact of the matter is the best advertisement is word of mouth. We pay for a product and/or a service and if we are not satisfied with said product and/or service then that company should expect a poor verbal review. And, on top of that, with today’s technology word-of-mouth advertising has never been easier. So with all of that, you keep doing what your doing Shayne and don’t let hypocrites point fingers and place blame. And, for the hypocrite – you are entitled to your opinion too. That’s one thing that I love about this country. But keep in mind, opinions are like a-holes, everyone’s got one.